Join Our Team
Sollertia Technology Consulting is hiring. We are searching for talented and motivated candidates:
VMware VDI Engineer – (Travel and Remote)
Sollertia Technology Consulting enhances the ability of VMware’s Professional Services for U.S. Federal government customers to preserve national security, deliver justice and serve the public with VMware technologies. We work closely with VMWare, their clients, federal agencies and industry to overcome technical and cultural hurdles to innovation, empowering them with the innovative cloud infrastructure, big data and cyber capabilities. We develop and deliver innovative virtual desktop solutions, leveraging VMware Horizon that are deployed in highly sensitive customer environments and have broad applications for federal missions.
On joining the Sollertia Technology Consulting team, you’ll be working to solve real-world problems that matter with people who share your passions and encourage your ambition. It’s vital to us that we hire committed people who are great at what they do. We return that commitment by empowering them with the autonomy, the support and the tools they need to fulfill their true potential.
You will excel in this role if you:
• Are able to travel 50% of the year or more
• Enjoy a fast-paced environment
• Have excellent customer service skills
• Are able to work and interact with others in a structured / team environment
• Exhibit accuracy and attention to detail
• Possess organizational skills
• Independent problem solver with troubleshooting, decision making, and analytical skills
• Require limited supervision
• Flexible and adaptable in handling competing work demands
• Can communicate to the nontechnical audience on technical issues
• Can communicate on a technical level to a technical audience
Duties and responsibilities:
• Engineer and design VMware server and desktop management solutions
• Provide Tier III support to other VMware administrators
• Execute projects to upgrade and expand resources of a VMware Horizon environment
Required Qualifications:
• 5+ years experience administering a VMware virtual desktop environment
• Extensive VMware vSphere experience – install, configure, and manage VMware environment, including Virtual Datacenters, Host Clusters, High Availability (HA), Distributed Resource Scheduler (DRS), Storage DRS, VSAN, and other functions managed by Center
• Knowledge and working experience of vRealize Operations
• Experience troubleshooting vSphere and Horizon connectivity and performance issues
• BS or MS and additional years of VDI experience; or relevant VMware certifications and additional years of VDI experience
• VMware certification(s): VCP-DTM, VCP-DW, and/or VCP-CMA
Desired Qualifications:
• Network knowledge, skills and demonstrated experience in a complex network data center environment
• Experience with VMware Multi-Cloud Solutions
• Experience with replication technologies in a VMware environment – vSphere Replication, Site Recovery Manager
• Experience working with other VMware management applications Update Manager, Lifecycle Manager, Log Insight, vRealize Network Insight
• PowerCLI/PowerShell script or equivalent demonstrated experience
• Minimally, VCA Data Center (and/or Cloud) certification
• Knowledge and working experience with Windows Server, Active Directory, and DNS
• Demonstrated Linux System Administration skills
Compensation and Benefits:
• Health and dental insurance options
• Generous paid time off that includes leave to use how the employee sees fit; no separate holiday, sick, or vacation
• Flexible work schedules
• Employee centric culture and a belief that we should empower those who are good at what they do and then give them the tools they need to achieve success and grow their career
• A commitment to learning and growth and easy ways to achieve both including a training budget, education assistance and collaborative learning sessions
• A collaborative environment that fosters communication and an open door policy
Systems Administrator – Scott AFB, IL
Sollertia Technology Consulting provides system administration and maintenance capabilities for federal client’s functional systems. Our federal customers expect excellence and professionalism from our consultants. Our Federal Sollertia Technology Consulting team, works alongside DoD employees on real-world missions and solve our country’s information technology problems.
You will excel in this role if you:
• Enjoy a fast-paced environment
• Have excellent customer service skills
• Are able to work and interact with others in a structured / team environment
• Exhibit accuracy and attention to detail
• Possess organizational skills
• Independent problem solver with troubleshooting, decision making, and analytical skills
• Require limited supervision
• Flexible and adaptable in handling competing work demands
• Can communicate to the nontechnical audience on technical issues
• Can communicate on a technical level to a technical audience
Duties and responsibilities:
• Ensure hardware and software complies with Air Force (AF) standards. Assist Client Support Technicians (CSTs) in the maintenance, configuration, installation, and troubleshooting of all computer desktop, laptop/docking station/port replicator and notebook equipment, including computers, monitors, printers, scanners, and digital cameras. Set up, maintain, configure, and troubleshoot personal computers (PCs)/laptops with prescribed operating system, including all associated hardware and software.
• Install and maintain new equipment and software, including patches as required.
Monitor and maintain system security. Review and correct items identified by security scans, and complete actions required by Time Compliance Network Orders (TCNOs), or Maintenance Tasking Orders (MTO). Set up user accounts and assist users with troubleshooting computer problems.
• Notify vendors of software/hardware problems. Work with vendors to correct system/equipment faults.
Assist CSTs in maintaining latest teleworking capabilities and programs on all computers used for telework.
• In conjunction with CSTs and approved policy, establish and maintain remote access to desktop computers, enabling remote data and analytic operations to minimize on-scene presence of personnel during directed teleworking.
• Perform Trusted Agent (TA) responsibilities per letter of appointment.
• Configure and maintain two private classified networks, one currently comprised of a domain controller, four node high-performance computing cluster (based upon Microsoft Windows HPC Server 2008 R2), MySQL database server, fileserver, managed McAfee anti-virus server, tape library, networked printer, and 13 workstations; the other currently comprised of two Solaris 10 laptops, five 64 Bit workstations, and a networked printer
•Maintain and administer SharePoint site, to include content management and user permissions, posting computer-related topics.
Required Qualifications:
• 3+ years experience administering a VMware virtual desktop environment
• VMware vSphere experience – install, configure, and manage VMware environment, including Virtual Datacenters, Host Clusters, High Availability (HA), Distributed Resource Scheduler (DRS), Storage DRS, VSAN, and other functions managed by Center
• Extensive Knowledge in Air Force Desktop Support Procedures
• 5+ years experience in Microsoft (MS) Active Directory administration and troubleshooting performance issues
• BS or MS and additional years of VDI experience; or relevant VMware/MS certifications and additional years of experience
• Information Assurance Manager Level I, which includes Security+ certification or equivalent
Desired Qualifications:
• Microsoft Windows HPC Server 2008 R2, Solaris and MySQL experience
• Cohesity Backup Management
• PowerCLI/PowerShell script or equivalent demonstrated experience
• Knowledge and working experience with Windows Server, Active Directory, and DNS
• Demonstrated Linux System Administration skills
Compensation and Benefits:
• Health and dental insurance options
• Generous paid time off that includes leave to use how the employee sees fit; no separate holiday, sick, or vacation
• Flexible work schedules
• Employee centric culture and a belief that we should empower those who are good at what they do and then give them the tools they need to achieve success and grow their career
• A commitment to learning and growth and easy ways to achieve both including a training budget, education assistance and collaborative learning sessions
• A collaborative environment that fosters communication and an open door policy
COVID Policy: Prospective and successful candidates will be required to adhere with Sollertia Technology Consulting’s COVID-19 policy. All Sollertia Technology Consulting employees must be fully vaccinated or submit to regular testing as defined in the policy and must self certify to their vaccination status on their first day of employment.
Help Desk – St. Louis, MO
Sollertia Technology Consulting provides Help Desk support for security video monitoring solutions. Our customers expect expedited ticketing resolution and professionalism from our help desk. Our end-user support team works with our installation and technical maintenance employees on providing unparalleled responses to system issues.
You will excel in this role if you:
• Enjoy a fast-paced environment
• Have excellent customer service skills
• Are able to work and interact with others in a structured / team environment
• Exhibit accuracy and attention to detail
• Possess organizational skills
• Independent problem solver with troubleshooting, decision making, and analytical skills
• Require limited supervision
• Flexible and adaptable in handling competing work demands
• Can communicate to the nontechnical audience on technical issues
• Can communicate on a technical level to a technical audience
Duties and responsibilities:
• Can communicate on a technical level to a technical audience
• Monitor incoming support tickets related to video surveillance systems. Include issues like system malfunctions, equipment failures, software bugs, access issues, or configuration problems.
• Assess the severity of tickets and prioritize them based on urgency and impact on operations. Categorize the tickets based on the type of issue (e.g., hardware, software, connectivity, user access).
• Assign tickets to appropriate technical teams or individuals who can resolve the problem.
• Resolve simple issues by following troubleshooting guides or accessing video surveillance system management tools.
• Gather necessary information from users or system logs to pass to higher-level technical support or escalate tickets to specialized teams for resolution.
• Monitor video surveillance systems’ overall health and performance. Includes checking for errors or interruptions in live video streams, recording functionalities, server performance, or network connectivity.
• Ensure all support tickets contain clear, concise, and accurate documentation, including problem descriptions, troubleshooting steps, actions taken, and resolutions.
• Regularly follow up with users or technical teams to ensure the ticket is progressing toward resolution, especially if there are delays. Check the status of open tickets and ensure issues are addressed in a timely manner.
• Escalate it to higher-level support or management if an issue is not resolved within the expected time frame or is deemed critical.
• Collaborate with various internal and external teams (e.g., IT, security, local law enforcement) to ensure issues are resolved, follow video retrieval request processes, and ensure the system is functioning optimally.
• Assist users who report issues with the video surveillance system by guiding them through solutions or troubleshooting steps.
• Keep users informed about the status of their tickets, provide estimates for resolution times, and notify them when issues are fixed.
• When alerts are triggered (e.g., motion detection failures, camera offline), investigate, resolve the issue, or escalate to the technical team.
• Generate periodic reports on ticket trends, common issues, response times, and resolutions. Identify areas for improvement in the surveillance system or processes.
• Identify recurring issues or system-wide problems can help in making proactive system improvements, reducing future ticket volume, and ensuring long-term system stability.
• Create and update a knowledge base or FAQ for common issues, troubleshooting steps, or solutions. Streamline future support efforts and allows users to resolve minor issues independently.
• Ensure procedures for handling issues, monitoring system health, and escalating tickets are properly documented for consistency and training purposes.
• Ensure customers (internal users or external clients) feel supported throughout the process. Remain patient, professional, and responsive to users’ needs.
• Be aware of security protocols and report any suspicious activities related to video surveillance systems. This could include unauthorized access attempts or malfunctioning security features.
• Ensure all troubleshooting, system access, and user data handling adhere to organizational policies, regulatory requirements, and data privacy laws, especially in video surveillance systems where sensitive information may be involved. /p>
Required Qualifications:
- Knowledge and working experience with IP Camera Systems
- Demonstrated Windows Desktop skills
Desired Qualifications:
• Microsoft Office Experience
• PowerShell script or equivalent demonstrated experience
Compensation and Benefits:
• Health and dental insurance options
• Generous paid time off that includes leave to use how the employee sees fit; no separate holiday, sick, or vacation
• Flexible work schedules
• Employee centric culture and a belief that we should empower those who are good at what they do and then give them the tools they need to achieve success and grow their career
• A commitment to learning and growth and easy ways to achieve both including a training budget, education assistance and collaborative learning sessions
• A collaborative environment that fosters communication and an open door policy